WHAT WE DO AT NEON COLLECTIVE

Our specialty is providing items with your customized branding (logo, messaging, taglines) to electrify your visibility with clients, employees and the public.

Need t-shirts, hoodies, hats or beanies in a hurry? What about a lasting custom item, like a specialized jacket for every employee? We screen print and embroider in almost every state in the US, saving you money and time on delivery and shipping costs.

Anything NOT apparel or hats, is a hard good. We are highly specialized in uncovering and curating the hottest goods in retail, along with all of the traditional promotional items that you've grown to love. Need something NEW and FRESH? We've got you! Need a pen and stress toy? We've got you! 

Once you decide it's time for branded merchandise, we're ready to go! Instead of asking you to sort through nearly one million ideas, we'll curate a custom catalog (and, yes, together we can always source beyond the catalog) of items. We keep your budget, goals and audience in mind on every item that we present.

It's easy to get started! Click the link below to email our founder, Shari, directly, OR, email create@neoncollectiveinc.com. Send us your project, in-hands or need-by date, include your vector artwork if it's available, and we'll be in touch within the hour!

Q: Why do your items have minimums?

A: Branded merchandise is a volume driven industry. Simply put, the more you purchase, the lower the cost per unit.

When we customize branded items, they are meant to marketing purposes and they are mass produced to your specifications. 

Example: one screen printed t-shirt (not direct to garment like you see one-off sites), can cost nearly $100 to set up the shirts, the ink colors, the photos, the plates and screens. Would you pay that for a single t-shirts? No! But if you purchase 12 or more, the price drops to less than $10 per shirt. Purchase our recommended minimums of 144 and the price drops dramatically!

Q: Do all of your items have a minimum purchase requirement?

A: Most items do, yes. We do have a one-piece minimum catalog if you'd like to try a promotional item.

Q: How long do items take to get to me?
A: While production times will vary, most stock items have a 5-10 business day production period. 

This means that once you submit your order to us (click a button to accept your estimate), we'll get to work on a proof. A digital proof takes approximately 24-48 hours to receive.

Once you approve that proof, we begin the production process and your items cannot be cancelled. This starts the clock on 5-10 business days.

Note: custom items that are completely unique, can take up to 120 business days for delivery, so we'll always discuss your project needs and timeline, prior to designing your presentation. 

Q: Are your products made in the USA?

A: We have a catalog of USA-made items and we have items made in a variety of countries. Most of our items are decorated here in the US. We can speak to specific items are needed.

Q: What is your return policy?

A: Once you have approved a proof and we begin production, your custom items cannot be returned. To prevent any issues, we are highly diligent about offering samples (blank or previously printed samples), digital proofs and we can even stop production (upon advance request) and print a full sample (Additional cost may incur). 

Q: We need to speak to you as we have a rush project!

A: We return all calls and emails within the hour, if not instantly. Use our "help" feature to reach a team member within minutes".

Q: What if my order delivers incorrectly?
A: This RARELY happens and if it does, and the order doesn't match the proof or the items are incorrect, contact us immediately at create@neoncollectiveinc.com and we'll fix it! Please let us know immediately upon delivery, within 5 days. 

Q: Once we tell you what we are looking for, how quickly do you curate a catalog?

A: Within 24 hours, just for you!